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Booking Terms and Conditions
By booking with us, you agree to the following terms and conditions of hire of our services.
“Client”/”You” means person or company, which is hiring our Services.
“Performance Date” means date, when Your event is taking place.
“Performance Fee” means the total amount for photo booth hire services and/or extras.
“Performance Hours” means times for the Services at the Venue on the Performance Date.
“Services” means provision and operation of the photo booth.
“Our / Us” means Mestre Entertainment Limited, a company incorporated in England and Wales with registered number 7059007 whose registered address is 24 Dunnock Road, London E6 5SX.
“Venue” means name and address of the venue.
Payment of Services
On making a booking, you will be required to pay a non-refundable deposit of £50, unless otherwise agreed in advance. The remaining balance is due 10 days before the Performance Date unless stated otherwise on paperwork or agreed in advance by Mestre Entertainment Ltd. By accepting the booking contract Client is agreeing to pay the Performance Fee. Any cancellations are subject to our cancellation policy (see below) and may still require the full hire payment to be paid.
Cancellation — over 10 days notice
If Client needs to cancel their booking and gives us more than 10 days notice we will refund all money paid for hire excluding £50 deposit. Cancellation needs to be in writing/email and not verbal.
Cancellation — less than 10 days notice
If Client needs to cancel their booking and gives us less than 10 days notice, Client will be liable to still pay the Performance Fee once a booking contract has been accepted for the Services. Cancellation needs to be in writing and not verbal.
It is Client’s responsibility to ensure that all address details of the venue are correct including a full postcode. Mestre Entertainment Ltd. cannot be held responsible for any errors or delays resulting from incorrect or missing address details.
Mestre Entertainment Ltd. shall satisfy the Venue as to its liability, limitations and cover in respect of the provision of the Services including, but not limited to, any licenses required for the public performance of the Services.
Events Beyond our Control
Mestre Entertainment Ltd. cannot be held responsible for any circumstances that may prevent us from attending the event; these may include, but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil the hire due to events beyond our control we will contact the Client and the venue as soon as possible. In these instances our liability will be limited to refunding the Client all monies paid within 5 days of the Performance Date.
Set-up of Services
It is your responsibility to ensure that the venue has agreed for Mestre Entertainment Ltd. to be in attendance at their venue at the agreed time. Mestre Entertainment Ltd. is responsible for checking the set-up at the Venue including, but not limited to, ensuring that there is access to enter the Venue and enough space with a power socket in close proximity of where the Services are to be (within 1.5 m).
Mestre Entertainment Ltd. will arrive to set up from 30 minutes to 2 hours before the agreed time depending on what service has been hired. The hire period will commence from the Performance Hours and finish at the agreed time. In the event that Mestre Entertainment Ltd. is not ready to commence at the agreed time due to our fault we will still give you the agreed hire period by extending the Performance Hours. In the event that the hire does not start at the agreed time as setup has been delayed due to your events are over running the hire will still end as per the agreed time on booking form. In the event that we have set up in time but the hire does not start at the agreed time due to over running of previous activities by Client, the hire will still end as per the agreed time on booking form.
Termination of Hire
Mestre Entertainment Ltd. will not tolerate any abuse or threatening behaviour to our staff. If this does occur Mestre Entertainment Ltd. are within their right to terminate the hire.
Mestre Entertainment Ltd. is also within their right to terminate a hire if they feel that any equipment or property belonging to Mestre Entertainment Ltd. is in danger of getting damaged or has been damaged due to unruly behaviour from the Client’s guests. We also reserve the right to refuse the Client’s guests to participate in the activities if we feel they are too unruly or too intoxicated.
In any instances where we feel there is a need to terminate the hire we will always speak with the host first to try to resolve the matter before terminating. If we do have to terminate the hire due to reasons stated above, the full cost of hire is still payable and we will not issue any refunds for hire time that has been cut short.
Damage to the Equipment
If for any reason our equipment gets damaged during the hire period by one of the Client’s guests, Client will be responsible for the cost of repairing/replacing the part. If any equipment does get damaged and this affects the Services the hire will be terminated as per termination section above.
Children under 10 are to be supervised at all times by an adult over 16 years when using any of our services. We reserve the right to not allow children to use our services if they are not accompanied and under the control of a responsible adult or if we feel they are hampering the enjoyment of our services for other guests.
By booking us Client is of the understanding that we may use any of the photographs/videos taken during the interactive services of guests for any suitable means, this includes but is not limited to advertising and promotional material either in print or on the internet. By us attending the event we are of the understanding that permission has been granted to do so by client and guests.
Access and Parking at Venue
It is Client’s responsibility to ensure that there is access for Us to unload and load at the Venue. This includes parking of our vans during unload/ loading period.
The parties irrevocably agree that the courts of England are to have exclusive jurisdiction to settle any disputes which may arise out of or in connection with this agreement and that accordingly any proceedings arising out of or in connection with this agreement shall be brought in such courts. Each of the parties irrevocably submits to the jurisdiction of such courts and waives any objection to proceedings in any such court on the ground of venue or on the ground that proceedings have been brought in an inconvenient forum.
The parties agree to the terms and conditions set out above.